I recently asked Aaron Swartz, who has written about Wikipedia and run for its board of directors, what he thought was wrong with it. Three big things, he said:
1. Failure to value new contributors. A small number of insiders are dismissive of and treat poorly newcomers who contribute. For example, their contributions are deleted without explanation. The insiders see the newcomers as a source of trouble rather than strength.
2. Disorganized and underfunded. It took someone Aaron knows two years to make a deal with Wikipedia. The finances are in bad shape.
3. Lack of vision. Wikipedia could be improved in many ways but actual improvements are rare.
He used to see Wikipedia as just a wonderful thing, he said; now he sees it as a wonderful thing that is falling way short of what it could be.
You seem to be saying someone could come along and start a better open-source encyclopedia, I said. That’s unlikely, he said, Wikipedia is so big.
Who does it better? A similar but vastly better-run website is craigslist, he said. A chart of page view rank and number of employees shows Yahoo at #1 with 10,000 employees, TimeWarner at #2 with 90,000, Google at #3 with 10,000, and so on. Craigslist is #7 with 23 employees.
Addendum: Wikipedia, with very few employees, would of course also rank very high on such a chart; this is the magic of both Wikipedia and craigslist and why it makes sense to compare them. The craigslist link I gave, to a Wall Street Journal article, suggests that craigslist values contributors much more than Wikipedia. Here is what happened at a Wikipedia board of directors meeting that Aaron attended a few years ago:
One presentation was by a usability expert who told us about a study done on how hard people found it to add a photo to a Wikipedia page. The discussion after the presentation turned into a debate over whether Wikipedia should be easy to to use. Some suggested that confused users should just add their contributions in the wrong way and a more experienced users would come along to clean their contributions up. Others questioned whether confused users should be allowed to edit the site at all — were their contributions even valuable?